We specialize in Culture, Customers, and People. So, if you are experiencing any of the following issues, we can help.
- Disengaged employees
- Customer dissatisfaction
- Too much turnover
- Unclear or nonexistent vision/mission/values
- Unhealthy culture
- Inefficient processes
- Unresolved conflicts
We also offer consulting and training for pastors and other church leaders. Tyler, finishing a Masters of Divinity degree himself, knows that while you learn a lot in seminary the crucible of shepherding a church flock has many challenges not addressed in school. Handling relationships with church boards, elders, and the leaders of your respective ministries, church culture, budgets, setting vision and goals – these can be challenging areas and we are prepared with strategies and solutions!
If you are interested in using a Biblical model for growing and running your company, we have one and would like to talk with you about it. Using John Beckett’s book, Loving Monday: Succeeding in Business Without Selling Your Soul, which chronicles the rebuilding of Beckett’s family manufacturing business using Christian principles, we have designed a business model using the Bible as a guide. Using these principles, Beckett thwarted a union organization attempt, increased morale, decreased turnover, and increased profit.
When we talk about culture, we mean the habits, values, and attitudes of your organization. It’s how your company works, views its customers, understands leadership, and sets up processes. Our assessment provides hard data about these difficult-to-measure areas. Typical measurements include:
- Decision-making processes
- Customer service
- Cross-functional processes
We all know that people are different: differences help an organization move forward, but they can also lead to various challenges. Knowing your people, their personalities, and how they work, is vital in today’s workplace. From DISC assessments to Myers-Briggs Type Indicators, we can help you better understand how to lead your people and make your teams stronger.
Teams are all the rage in today’s workplace, and the research is clear that working in teams can produce greater creativity, more efficiency, and a better product. BUT teams can also be time wasters, sources of endless, unproductive conflict, and a huge drain on morale. We can provide an outside viewpoint on how your teams are built, work, and communicate, pointing out strengths as well as areas of opportunity.
“Everything rises and falls on leadership.” – John Maxwell
It’s important to have good leaders in an organization, as they are central to strategy, culture, and processes. Though leaders handle tasks on a regular basis, their biggest responsibility is leading their people -- it is difficult and challenging, but critically important. Our assessment can provide valuable insights about leadership skills and strategy, as well as analyze your philosophy of leadership.
Are your HR functions helping you to fulfill the mission of your company? We can do an audit of your HR activities and processes so you won’t have to worry about this function in your organization.
Our observation from years of experience is that much of what people do is based on habit, and this observation has been supported by scientific studies. So, if you want someone to do something differently, he/she has to develop a new habit around the way it is done.
This is not a difficult concept--just a little different than the way we have always looked at the development of people. Usually, we bring employees into a training class, teach them new methods, and then send them back out to utilize the new methods in their workplace.
The problem with this approach is that it does nothing to help the employee instill new habits for behaving in a different fashion.
Our Virtual Coaching program allows us to maintain contact via online exercises for a full year after training in order to give the employee ample opportunity to practice the new skills he/she is trying to habitualize.
We design and conduct customized training programs that are interactive and create great learning experiences for your employees. Our most commonly requested training programs are in the areas of customer service, supervisory and leadership development, and teamwork.
Some of the most common training topics include the following:
- Pamper Your Customers!
- Managing Conflict in the Workplace
- Communicating Effectively
- Effective Leadership
- Interpersonal Supervisory Skills
- Organizing, Prioritizing, and Managing Your Time
- Professional Behavior
- Stress Management
- Creating Trust at Work
- Implementing Change
- Working with Teams
From focus groups to employee teams, we can design a process to attain the information you need to meet your goals.
You may want to form a focus group to review a new product offering, or an employee team to discuss an upcoming change in your workplace, or you might even want to form a mock jury to review evidence in a lawsuit.
Competent group facilitation requires designing a process to gather honest, open, relevant information related to your particular goal. We can do that!
Process Review and Improvement
From the best process for interviewing potential employees to process improvements needed to service product orders, we can map out the process, look for redundancies or problem areas, and make recommendations for improvement.